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Claims Information


Company Website Contact Information  
Acadia Call 1-888-325-0056l after business hours 1-800-691-4966
AEGIS Click on the "Claims" tab then click on "submit a claim"
American Collectors    Click on "Claim Services" tab and them "submit a claim", or call 1-800-360-2277
American Modern

Click on "Claims Center" tab then "need to file a claim?" link, choose the appropriate type of claim and complete the form, or call 1-800-375-2075



If you are unable to reach your agent after hours or on weekends and need to report an emergency claim call The Andover Companies home office at 1-800-225-0770 for instructions regarding emergency claim reporting


Bristol West

Click on "Claims Service" tab and "File A Claim Online" or call 1-800-274-7865 Auto Glass claim: 1-877-276-5285


Casco/Ohio Mutual

Call 1-888-895-7725 or Click on "Claims", if you have a claim.


Chartis Call 888-760-9195, and for US-based clients who are traveling abroad, please call: +1-302-482-6000 

Click on "Report A Loss" and "Claim Notification" then complete the appropriate form  



If you suffer an emergency type of Loss, such as a fire to your home which has left it unlivable, and it is after normal business hours, use our 24 Hour Emergency Loss Reporting Service. You can reach the Service by calling 800-482-7443. The phone system will prompt you to leave a message. After you leave a message in Concords Emergency Message Box their “On Call” Adjuster is notified and will call you back.


Condon & Skelly Call the Condon Skelly Claims Department at 800-257-9496. We are open Monday – Thursday 8am to 7pm, Friday 8am to 5pm EST or After hours, call 800-854-6011 x 5280

Click on "Report A Claim" and complete the form or call During Normal Business Hours (Monday thru Friday 8:00am - 4:30am EST) Contact Countryway Claims at 1-800-828-6862
Outside of Normal Business Hours Contact our Claims Call Center at 1-888-223-3649



AUTO: call 800-334-0090


CYCLE:  Click on "Claims" and complete the form


EA Kelley Call 1-800-457-2326 
Electric Insurance

Call 1-800.342.5342


Encompass Call 1-800-588-7400

Call 1-800-432-7764 or click on "Claims" and "Report A Claim" then choose the appropriate type of claim and complete the form Auto Glass claim: 1-800-344-8844


Fidelity National Call 1-800-220-1351 for home, auto, and umbrella. Call 1-800-725-9472 for flood claims.
Fireman's Fund

Call 1-888-347-3428 or click on "Use our Online Claims reporting tool" link and complete the form


Foremost Call 1-800-527-3907 Click on "File your claim online now" and complete the form
Gresham   All claims are to be report to your agent for submission

Click on "Manage Your Policy" then "File A Claim" and complete the form. Please note: Hagerty Plus roadside assistance is not a reimbursement program. All requests for service must be placed through the dispatch center by calling 888-310-8020, option 1. You may call them anytime, 24/7. There is no reimbursement for services they do not dispatch. 




"Personal Insurance Claims" then choose the appropriate type and complete the form. Glass only claim: 1-800-369-4527




Call 1-800-248-5360 or Click on "Customer Service' them "Claims Center" the choose the appropriate type and complete the form




If you are unable to contact your agent you may reach us directly at (800) 341-8200. After hours call 1-866-675-7978



JC Taylor Antique Auto Call 1-800-272-6764 or 1-800-527-3907

Call 1-800-252-2799 of click on "Claims Center" then "Report A Claim" the choose the appropriate type and complete the form Auto Glass claim: 1-888-252-2799


Maine Mutual

Call 1-800-343-0533 Auto Glass claim: 1-877-664-5277



MetLife Auto  & Home

Call the 24/7/365 claim service at 1-800-854-6011 or click on "Customer Service" the choose "Claim Info" and select the appropriate claim type



Call 1-800-334-3454 or click on "Customer Care" then "Claim Reporting" and select the appropriate option  



New England Excess Exchange All claims to be reported to agent for submission
NGM (National Grange) Call 1-877-425-2467 or click on "Report A Claim Online" and you will be prompted to answer questions and click "Click Here" to report claim online Auto Glass claim:1-800-887-5944
Norfolk & Dedham

Call 1-800-688-1825




Call 1-888-856-5522 Auto Glass claim: 1-800-638-8957


One Beacon/Tower

Call 1-877-365-8693 Roadside assistance must be called into 1-800-547-4663 Auto Glass claim: 1-800-638-8957


Patriot Mutual

Click "Claims" and "File A Claim" and choose the appropriate option to complete the form Glass only claims call 1-877-447-6984



Call 1-800-542-7032 Auto Glass claim: 1-877-764-5277


Peerless Call 800-522-7152
Phenix Mutual

All claims to be reported to agent for submission



Call 1-800-776-4737 of click on "Claims Center" and log in with your User ID and Password Auto Glass claim: 1-800-274-4499


Providence Mutual

Call 1-877-763-1800 or click on "Policy Holders" and report the claim electronically through the website by completing all the necessary fields. Auto glass claims can be reported online at or call 1-866-279-3411


RLI Call 800-444-0406 or click on "Contact" the "Claims" then "use this loss form" and complete the form

Surplus Line Mgr. All claims to be reported to agent for submission

Call 1-800.252.4633 or click "Claim Center" and "" and log in Auto Glass claim: 1-800-252-4633


Union Mutual

Report your claim to your agent. Emergency after-hours claims may be reported by calling our Claims Service line at 1-800-671-8552. Auto Glass only claim: 1-888-299-0354 


Vermont Mutual  Report your claim to your agent. Emergency claims call 1-800-435-0397 Auto Glass claim: 1-800-873-4948 




Cross Financial Corp., a Maine corporation headquartered in Bangor, Maine, operates a network of wholly-owned subsidiary insurance agencies with locations in Maine, New Hampshire, and Massachusetts. Each office is a separate legal entity, is separately managed and is independently operated as a wholly owned subsidiary of Cross Financial Corp., Bangor, Maine.
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