Customer Service Assistant | Bangor

Bangor ,
ME

General Summary

This position is mostly responsible for processing, backup on claims, billing questions, ID Cards, meets with clients, etc, and would need to obtain their P&C license within six (6) months of employment.

Specific Responsibilities

  • Assists clients with billing questions
  • Assists clients with claim-related issues
  • Assists with issuance of ID Cards.

Other Duties and Responsibilities

  • Cross trained as needed to assist with special projects
  • Cross trained as needed to assist in covering for other team member absences

Qualifications

  • Excellent organizational, interpersonal, written and verbal communication skills.
  • Appropriate technical knowledge and computer skills.
  • Proficient in Microsoft Suite (Excel, Office, and Outlook).
  • Capable of juggling multiple responsibilities while maintaining composure.
  • Able to prioritize tasks and anticipate needs.
  • Willing to obtain their Property & Casualty licensure within the first six (6) months of employment at Cross Insurance.

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