QM & QA Coordinator, IT


Position Summary

  • To support and enhance existing Agency Management System processes by:
  • Overseeing end-user entered application data to ensure conformity with organizational standards
  • Performing and delivering Personal and/or Commercial Lines branch audits
  • Designing and delivering end-user training programs on:
    • Basic procedures and workflows
    • Quality Management checklists & requirements
    • Best practices
    • New feature and function implementations
    • Quality Management corrective action plans resulting from audit
  • Identifying opportunities for quality control improvement
  • Establishing, enhancing, and/or promoting data standards in accordance with industry standards and evolving IT and data needs
  • Collaborating with organizational leadership to determine Quality Management benchmarks
  • Supporting success of end-user adoption as it relates to process change and new function delivery
  • Improving workflow and procedures to enhance operational efficiencies
  • Managing and processing end-user requests and inquiries via internal help desk software

Position Requirements

  • Strong, hands-on technical knowledge of Insurance Software
  • Experience with:
    • Quality Management, Quality Assurance, and audit best practices
    • Project management and implementation methodology
    • End-user training
  • Understanding of:
    • The insurance industry
    • B2B/B2C insurance service and deliverables  
    • The lifecycle of Personal and/or Commercial Lines customers
  • Proven success in supporting end-users within technology platforms
  • Good understanding of the organization’s goals and objectives
  • Willingness to collaborate with various departments for a common goal
  • Knowledge of applicable Personal and/or Commercial Lines coverages, practices, and laws
  • Excellent problem solving and customer service skills

Formal Education & Certification

Bachelor’s Degree and/or 8+ years of equivalent work experience.

 Personal Competencies

Critical Thinking – actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action.

Conflict Resolution – The ability to find a peaceful solution to a disagreement.

CommunicationThe ability to communicate clearly, concisely, and concretely in writing and verbally in a positive manner to foster the sharing of knowledge.

Active Listening – The ability to engaged with your conversation partner in a positive way. The process of listening attentively while someone else speaks, paraphrasing and reflecting what is said, and withholding judgment and advice.

Apply Now

Ready to Join Our Winning Team? 
Fill out the form below and upload your resume. We look forward to hearing from you.