Small Business Unit Benefit Specialist | Manchester

Manchester ,


Our Manchester, NH office is looking for someone to join our Employee Benefits Team, and become a team player in our Small Business Unit.


  • Assist and advise new clients through the implementation process, working with carriers to obtain and prepare rates and benefits for presentation.
  • Responsible for all related data entry.
  • Assist current clients through the renewal process and be a point of contact for service needs throughout the year.
  • Provide support for our Sr. Account Executives and perform additional administrative tasks as needed.
  • Adhere to written process and quality management guidelines
  • Process enrollments and terminations


  • High school diploma or equivalent.
  • College Degree preferred.
  • Prior Employee Benefits Administration Experience Desired.
  • 3 year minimum experience in Customer Service, Accounts Receivable or other professional work experience.
  • Strong verbal and written communication skills.
  • Customer Service skills to include empathy to client situations, quick response times and demonstrated ability to compose clear and accurate routine and non-routine correspondence.
  • Ability to handle multiple tasks simultaneously, meet time sensitive deadlines and prioritize workload with minimal supervision.
  • High level attention to detail, able to see tasks to presentable conclusion independently,  and provide visually appealing outcomes.
  • Must be an avid team player and able to manage ones own projects as well be willing to help others.
  • Skilled in Microsoft Office applications, but must have strong Excel skills.
  • Ability to learn multiple new web applications for data entry
  • Familiarity with the health insurance industry and New England carriers preferred

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