Gloria GilbertBranch Manager
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Gloria began her career in the Claims Management Division at The Dunlap Corporation in 1987 and earned her Maine Adjuster License in 1990. In 1993 Gloria was promoted to claims supervisor and managed several adjusters and support staff within the TPA.
As Gloria’s management and operations expertise grew, she took on additional supervisory responsibilities over the Commercial Lines, Employee Benefits and Administrative Departments. In 2004 after Dunlap was acquired by HRH, she obtained her Maine Property & Casualty Producer License in support of these additional duties.
In 2005, Gloria was promoted to vice president of operations and in 2007 she led the design and implementation of a new claims operating system for the Claims Department. Shortly after HRH was acquired by Willis in 2008, Gloria added Life and Health authority to her Maine Producer’s License.
In late 2013 Cross Insurance acquired Willis’ Maine operations. In her current role, Gloria continues to oversee operations of the office located at the Bates Mill, in Lewiston. In addition, she handles one of the agency’s largest construction clients while maintaining her licenses.
Gloria was raised in the Lewiston/Auburn area and still lives nearby. Her favorite interest outside of her work at Cross Insurance is to travel and explore new places, near or far.